Scheduled Maintenance

Notice of Scheduled Maintenance Periods

We would like to take this opportunity to make you aware that beginning this Saturday morning, January 9th, 2021 and continuing over the next several weekends into early 2021 there will be scheduled downtime for a percentage of customers each weekend while we make necessary adjustments to our infrastructure.

To ensure minimal disruption of service, we are attempting to perform as much of this work over upcoming holidays and weekends, however some maintenance may occur on non-holiday weekends.

During each upcoming maintenance window, any impacted customers will be informed by 12PM Eastern Time on the Thursday preceding the scheduled maintenance window.

All notifications will be communicated via Synovia’s StatusPage and it is imperative that customers visit StatusPage, and utilize the “Subscribe to Updates” button to receive these advance notifications, communication during the maintenance windows, and the final notification that the maintenance window has ended.

During each maintenance window, Synovia, Synovia Time and Attendance, Synovia API, Here Comes the Bus, and Synovia Event Alerts and Notifications for specific customer clusters (indicated via StatusPage) will be unavailable, and for all customers TAA Reports (Scheduled and On Demand), TAA Imports and Exports, and any Comparative Analysis imports will not execute during the maintenance window.

All events that may occur on tracked assets will be stored on the hardware installed in each asset until the end of the maintenance window, and those events will be transmitted and processed at the next “wake up” of the asset, and the event history will be backfilled accordingly.

We appreciate your patience and understanding. As always, if you have questions
or issues, please submit them to our Synovia Service Desk.

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