Meet Christine CheeK
Get to know the people behind your customer support:
What is your highest Level of education?
I earned a Bachelor of Science Degree in Business Management from Wright State University, Dayton, Ohio.
What fleet experience did you have before joining Synovia?
I spent almost 30 years in the supermarket industry before joining Synovia Solutions. You wouldn’t think there would be much in common between a Supermarket and a Fleet of vehicles, but both sectors are looking to get the most out of the software that they use, so that they can reduce operational costs. I find that customers want to be heard and understood and have someone there to help solve their problems. That’s common across all industries.
What aspect of your job do you most enjoy?
I enjoy interacting with our customers and helping them solve their problems. As a Fleet Advisor I build long-term relationships that help our customers derive the strongest return on investment from their Synovia fleet intelligence solution. It’s a great feeling to know I’m able to help school districts and municipalities get more from their fleet and save precious taxpayer resources.
How do you help Synovia customers optimize their fleet?
My role gives the customer a single point of contact with Synovia. Instead of them having to determine the correct person to call for their need, they reach out to me and I do the legwork to complete their request.
Last year, there was an explosion that potentially threatened the safety of my customer’s employees as well their fleet. They needed a quick way to identity which vehicles and employees were within a few miles of explosion. My team and I was able to identify those vehicles and the customer was able to direct the impacted employees to safety. It’s very rewarding to see us play such a direct support role that makes a bad situation a little less catastrophic.
Why do your customers enjoy working with you?
I think customers enjoy working with me because I respond to their needs promptly. I do my best to respond to requests within the same day. Some things take a bit longer to complete, but I keep them updated on the progress, so that they know their need has not been forgotten.
What makes Synovia different?
Synovia’s software offering is superior to other Fleet Management companies. Over the years, there have been many others who have entered the market, but none of them can equal what we offer, in terms of functionality and reporting.
The addition of the Fleet Advisor role also makes Synovia different. From a customer perspective, this means you only need to contact one person to help with your needs. That communication builds trust and confidence.
Why would you recommend Synovia to a transportation/fleet manager?
We have the ability centralize all of the key information you need in order to successfully manage your fleet. And we bring nearly 20 years of experience in this industry with us every day.
Between our intuitive software and focus on customer service excellence, we are able to retain customers for many years and help them continue to improve their fleet operations.
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